FAQ

We use fine copper wire finished with a high-quality, multi-layer 18kt gold plating. This ensures each piece is tarnish-resistant, hypoallergenic, and designed for enhanced longevity.

Absolutely! Every piece is handcrafted by our specialized artisans who weave fine wire by their bare fingers into intricate shapes. Each crystal is individually hung on its own headpin, allowing for independent movement and a truly unique finish.

They are way more impressive in reality! Photos often cannot show neither the delicate details of this extraordinary wire weaving technique nor the crystals reflections and movement.

Just please note that even if we have made every effort to display as accurately as possible the colors of our products, there maybe are slight color differences occurred by different photo studio lighting. We also cannot guarantee that your computer monitor's color accuracy display.

All Romeo Delauris products are nickel-free. 

All Romeo Delauris rings are adjustable. You can easily adjust the size of the ring so that it fits your finger perfectly.

Our items are engineered to be tarnish-resistant and hypoallergenic, meaning they will not leave marks on your skin. To preserve their brilliance and extend their lifespan, please refer to our Product Care page for detailed maintenance instructions.

We accept the following forms of payment: American Express, Visa, MasterCard, Discover and Paypal.

Customs policies vary by country. Customers are responsible for all import duties, taxes, and fees associated with their specific jurisdiction. We recommend contacting your local customs office for detailed information.

We urge our customers to check the products as soon as they receive them to ensure that they are in good condition and exactly what you have ordered. If you find anything wrong with the product, please contact us immediately!

We offer a 30-day "no-questions-asked" refund guarantee. Please ensure the item is in its original condition. For full details on the return process, please visit our Returns & Exchanges page.

Due to the complexity and the numerous color combinations, we do not retain any stock. All our products are made under your specific request just for you, so we are unable to offer refunds for any items unless they are faulty.

If you receive a damaged or defected product, kindly report to us within 2 days after the product is arrived at your door, including an unboxing video. We will resolve this issue on a case-by-case basis. If the event is valid for return or exchange, customer must ship the product back to us in its complete original packaging. Failing to meet the above conditions, the product will not be qualified for return or exchange.

 Unfortunately, you cannot. We do not take any responsibility for any reason if you cancel your order after paying your purchase.

Yes, we do! For more information, please visit our dedicated wholesale page 

We ship globally from Bali the "Island of the Gods" where our entirely handcrafted collections are designed and created.

We deliver to all countries

We provide free international shipping on all orders over 100 USD. If you require a faster delivery, express shipping options are available for a small additional fee at checkout.

When receiving our package, please remember to make an unboxing video. Parcels received damaged, should be reported to DHL with a proof to verify this. Romeo Delauris is not responsible for items damaged or lost in transit.
You acknowledge that if you fail to do this and subsequently find the goods not contained therein, or being damaged during delivery, you may not be able to claim compensation from DHL. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage.
Should you receive an item that is defective, damaged, or not what you ordered, please contact us within 2 working days. We will help you resolve any issues as quickly as possible.

After your order is processed and dispatched, you will receive an email with the tracking information. If you have not received an email, please make sure to check your spam folder as well. We strongly recommend checking the tracking information frequently to avoid the parcel being rerouted back to our warehouse.
If available, please check the alternative tracking numbers which you can find in the carrier’s website. If the tracking information is discontinued for over a week, we recommend following up with your local post/customs office for more details.
If the tracking ID shows that the parcel has been delivered but you have not received anything, we strongly recommend you check with other residents of the delivery address or contact your local DHL office directly.

 As each piece is entirely handcrafted and custom-made to order, our standard crafting time is 3–5 business days.