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FAQ

PRODUCTS
WHAT IS YOUR MAIN MATERIAL?
We are using fine brass wire and for our products, finger-woven by our specialized artisans. We then use multi-layer plating with real silver and 18kt  gold adding a top coat of clear nano-ceramic to enhance  longevity, protect from tarnishing and become hypoallergenic.
ARE ALL YOUR PRODUCTS ENTIRELY HANDMADE?
Absolutely! All our jewelry is created by our own experienced and specialized artisans and silversmiths.
ARE THE REAL PRODUCTS SO IMPRESSIVE AS THEY LOOK ON YOUR PHOTOS?
They are way more impressive in reality! Photos often cannot show neither the delicate details of this extraordinary wire weaving technique nor the crystals reflections and movement.

Just please note that even if we have made every effort to display as accurately as possible the colors of our products, there maybe are slight color differences occurred by different photo studio lighting. We also cannot guarantee that your computer monitor's color accuracy display.
DO YOUR PRODUCTS CONTAIN NICKEL?
All Romeo Delauris products are nickel-free. 
WHAT IS THE SIZE OF YOUR RINGS?
All Romeo Delauris rings are adjustable. You can easily adjust the size of the ring so that it fits your finger perfectly.
WILL MY ROMEO DELAURIS ITEMS GET TARNISHED?
As a part of our multi-layer pppplating, we use a nano-ceramic to coat, so all our items become tarnish-resistant and hypoallergenic.  However, to extend their longevity, please see our Product Care page for more details.
PAYMENTS
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept the following forms of payment: American Express, Visa, MasterCard, Discover and Paypal
DO I HAVE TO PAY IMPORT CUSTOMS DUTY?
This depends on your country’s import policy. Customers are responsible for all customs & duties associated with their own country. For detailed information, we recommend contacting your local customs office.
WHAT CAN I DO IF I RECEIVED THE WRONG PRODUCT?

We urge our customers to check the products as soon as they receive them to ensure that they are in good condition and exactly what you have ordered. If you find anything wrong with the product, please contact us immediately!

CAN I ASK FOR REFUNDS, RETURNS, OR EXCHANGES?

Due to the complexity and the numerous color combinations, we do not retain any stock. All our products are made under your specific request just for you, so we are unable to offer refunds for any items unless they are faulty.

 

If you receive a damaged or defected product, kindly report to us within 2 days after the product is arrived at your door, including an unboxing video. We will resolve this issue on a case-by-case basis. If the event is valid for return or exchange, customer must ship the product back to us in its complete original packaging. Failing to meet the above conditions, the product will not be qualified for return or exchange.

CAN I CANCEL MY ORDER AFTER I PAID?
 Unfortunately, you cannot. We do not take any responsibility for any reason if you cancel your order after paying your purchase.
DO YOU SELL WHOLESALE?

Yes, we do! For more information, please visit our dedicated wholesale page 

SHIPPING
WHERE DO YOU SHIPPING FROM?
We ship from Bali (Indonesia) to anywhere in the world.
Please note that you are responsible for any tax and duty fees on orders required to go through customs. Romeo Delauris is not responsible for items damaged or lost in transit.
DO YOU SHIP TO MY COUNTRY?
We deliver to all countries 
COST OF SHIPPING

All order above USD 100 are eligible for free shipping. All rest orders less than USD 100 have a WORLDWIDE flat shipping rate of USD 20. We ship all orders using DHL International, regardless of their amount.

MY ROMEO DELAURIS WAS DAMAGED WHEN I RECEIVE IT!
When receiving our package, please remember to make an unboxing video. Parcels received damaged, should be reported to DHL with a proof to verify this. Romeo Delauris is not responsible for items damaged or lost in transit.
You acknowledge that if you fail to do this and subsequently find the goods not contained therein, or being damaged during delivery, you may not be able to claim compensation from DHL. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage.
Should you receive an item that is defective, damaged, or not what you ordered, please contact us within 2 working days. We will help you resolve any issues as quickly as possible.
WHAT IF I DID NOT RECEIVE MY ORDER?
After your order is processed and dispatched, you will receive an email with the tracking information. If you have not received an email, please make sure to check your spam folder as well. We strongly recommend checking the tracking information frequently to avoid the parcel being rerouted back to our warehouse.
If available, please check the alternative tracking numbers which you can find in the carrier’s website. If the tracking information is discontinued for over a week, we recommend following up with your local post/customs office for more details.
If the tracking ID shows that the parcel has been delivered but you have not received anything, we strongly recommend you check with other residents of the delivery address or contact your local DHL office directly.
WHAT IS THE PROCESSING TIME UNTIL MY ITEMS ARE READY TO SHIP?
All our products are custom-made. We need  3-5 days to prepare your order. However, in rare cases at certain times or products, we may need up to 10 days. In this case, the information is displayed on each product page. If your order has multiple products with different processing times, your items will be shipped together after they are all processed.

HAVE YOU GOT MORE QUESTIONS?

Contact Us