FAQ
PRODUCTS
They are way more impressive in reality! Photos often cannot show neither the delicate details of this extraordinary wire weaving technique nor the crystals reflections and movement.
Just please note that even if we have made every effort to display as accurately as possible the colors of our products, there maybe are slight color differences occurred by different photo studio lighting. We also cannot guarantee that your computer monitor's color accuracy display.
All Romeo Delauris products are 100% nickel-free. Customers that have nickel allergies should have no problem with our products.
All Romeo Delauris rings are adjustable. You can easily adjust the size of the ring so that it fits your finger perfectly.
To avoid any irritations, ALL our earring hooks are made from pure 925 sterling silver.
There are so many parts that you can customize by yourself. You can select different metal, crystal colors, different stones placing. We can even knit your suggested different shape and we will make it especially for you.
Please see our Product Care page for more details.
PAYMENTS
We accept the following forms of payment: American Express, Visa, MasterCard, Discover, PayPal, and Apple Pay.
TAll prices are VAT included. However, customs duty payments are not covered. When you order, you will be responsible for paying import duties.
This depends on your country’s import policy. Customers are responsible for all customs & duties associated with their own country. For detailed information, we recommend contacting your local custom office.
We urge our customers to check the products as soon as they receive them to ensure that they are in good condition and exactly what you have ordered. If you find anything wrong with the product, please contact us immediately!
Due to the complexity and the numerous color combinations, we do not retain any stock. All our products are made under your specific request just for you, so we are unable to offer refunds for our custom-made items unless they are faulty.
If you receive a damaged or defected product, kindly report to us within 2 days after the product is arrived at your door. We will resolve this issue on a case-by-case basis. If the event is valid for return or exchange, customer must ship the product back to us in its complete original packaging. Failing to meet this condition, the product will not be qualified for return or exchange.
Yes, we do! For more information, please visit our dedicated wholesale page www.romeodelauris.biz
SHIPPING
We ship from Bali (Indonesia) to anywhere in the world.
Please note that you are responsible for any tax and duty fees on orders required to go through customs. Romeo Delauris is not responsible for items damaged or lost in transit.
We deliver to all countries except Indonesia, India, Malaysia, China, Cambodia, Myanmar, North Korea, Cuba, Iran, Sudan, Thailand, Philippine, Vietnam, Laos, Bangladesh, and Pakistan.
All order above USD 150 are eligible for free shipping. All rest orders less than USD 150 have a WORLDWIDE flat shipping rate of USD 25. We ship all orders using DHL International, regardless of their amount.
When receiving our package, please remember to make an unboxing video. Parcels received damaged, should be reported to DHL with a proof to verify this. Romeo Delauris is not responsible for items damaged or lost in transit.
You acknowledge that if you fail to do this and subsequently find the goods not contained therein, or being damaged during delivery, you may not be able to claim compensation from DHL. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage.
Should you receive an item that is defective, damaged, or not what you ordered, please contact us within 2 working days. We will help you resolve any issues as quickly as possible.
After your order is processed and dispatched, you will receive an email with the tracking information. If you have not received an email, please make sure to check your spam folder as well. We strongly recommend checking the tracking information frequently to avoid the parcel being rerouted back to our warehouse.
If available, please check the alternative tracking numbers which you can find in the carrier’s website. If the tracking information is discontinued for over a week, we recommend following up with your local post/customs office for more details.
If the tracking ID shows that the parcel has been delivered but you have not received anything, we strongly recommend you check with other residents of the delivery address or contact your local DHL office directly.